In Agent Fetch, Collection refers to a curated group of documents. In Agent Echo, Collection is a filtered group of customer conversations or interactions.

Collection is how Org Admins and Org Collaborators use to define user permissions, i.e. who can access what info stored in the Knowledge Base.

To manage user permissions, Org Admins or Org Collaborators can choose a Collection in Agent Fetch or Agent Echo, click the share icon in the top right corner (), add an Org Member's email to give access, or modify access by click the dropdown menu.